Andrew Doty first felt out of place when he moved to Carlsbad five years ago, but the West Texan said he feels at home in the family-friendly community.
Doty, director of information systems at Carlsbad Medical Center and Region 2 director for Community Health Systems (CHS), moved to Eddy County after his young daughter moved into the community.
“When I moved here, I didn’t know anyone,” he says. “I wanted to be there when he was young (his daughter’s growth). I was kind of nervous and kind of scared. The community accepted. They took me in and took care of me.
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“I wasn’t used to that where I grew up. Nobody talks to everyone. It wasn’t that friendly. It just flipped that switch in me and I felt like I wanted to do the same thing they were doing,” he said.
Doty was born in Graham, Texas and grew up in the Midland-Odessa region of west Texas.
“Carlsbad is great. It’s a super tight community. Some people sometimes tell me, “It’s so much different. It’s going away from how it used to be.’ I can hardly imagine that. For me, the community is great,” he said.
Doty, like all parents, is trying to balance work and family so he can spend time with his daughter, who is now 10 years old.
He described his job at Carlsbad Medical Center as an intermediary between information technology (IT) and the hospital.
“I organize everyday life. I have some regional and corporate responsibilities and some compliance and audit responsibilities. I’m just trying to keep everything going,” Doty said.
He said the information systems at Carlsbad Medical Center are behind-the-scenes and not primarily for public use.
“I’m not at the front at all. I attend many project management meetings and provide advice on which IT solutions can achieve their goals,” said Doty.
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His job wasn’t limited to Carlsbad as he oversees infrastructure at 15 other CHS properties across the United States. Founded in 1985, CHS has 81 hospitals in 16 states, including three in New Mexico, according to the company’s website.
CHS is headquartered in Franklin, Tenn., Doty said.
From medical data to voice communication. He said IT plays a prominent role in hospital functions.
“Any time anyone in the community uses the hospital for labs and reports. I contend that those outside vendors find that and get that,” he said.
Because Carlsbad is considered a rural area, Doty said the need for outside specialists was critical and telemedicine, or the use of telecommunications technology to remotely diagnose and treat patients, filled a gap.
“That means we do your radiological exam and that image gets sent offsite to someone in Tennessee or Florida and they read those reports and they send those reports back in a timely manner,” he said.
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According to Doty, IT monitors communications and data connections at all hours of the day and night to ensure medical patients are treated with a correct diagnosis.
“I really like healthcare because it’s always different. That’s one of the things I really love about it, with some extraordinary emergencies, or there will be something new for me to learn,” he said.
“I’ve been doing this for a long time and at least weekly I come across something I’ve never seen before. I’ll take it apart and find out. Really every day could be different,” Doty said.