El Paso Electric is closing payment centers. Here’s how to pay your bill

LAS CRUCES – Big changes are upon us for El Paso Electric customers who rely on personal payment centers in New Mexico and Texas to pay their bills. Over the past two months, El Paso Electric has quietly begun pushing customers away from in-person payments and toward their online bill collection systems.

According to EPE’s regional director for government affairs, Eric Montgomery, the move is an attempt to eliminate in-person payments.

“A lot of this is really due to new technologies and advances that we’re implementing,” Montgomery told the Doña Ana Board of County Commissioners on Tuesday.

According to Robert Heimer, EPE’s director of customer care, less than 5 percent of all utility customers pay in person at one of its four offices in New Mexico and Texas.